FKI Tech Info

Auditor Operation
Tubes
Door
Drops
Users
Reports

Auditor Software
Programming
CPU Versions
CPU Reset
Door Slam
Sled Test
Error Messages

Auditor Service
Power
CPU Board
Driver Board
Doors
Door Sensor
Vending
Input Sensors
Output Sensor
Sensor Board
Validators
Incorrect Totals
Keypad
Display
Printer
Key Switches
Parts List

27 Series
Operation
Programming
Troubleshooting
Parts List

Auditor Autobank - Error Messages

BAD COIN INFO Message

This message indicates a failure of the "coin cell" memory device on the driver board. This device, which looks like an oversized watch battery and is located on the driver board, is critical to short-term system memory and it stores the date and time. If this message appears on the screen, the following steps should be taken:
1. Cycle power to the safe using the power switch. Though unlikely, this sometimes resets the glitch.
2. Use the DOOR and ACO keys to open DOOR 1. Note that if either key is not available, the safe must be drilled open.
3. If the safe is being serviced under warranty skip to Step 6.
4. Remove the coin cell from its clip (J2) and attempt to reset the CPU. If the safe will not reset, skip to Step 6.
5. Re-install the coin cell and make sure the clip is tight. Perform another CPU reset. If the safe operates correctly after the reset, retest the safe and stop this procedure here.
6. Replace the coin cell (replace the whole driver board if coin cell alone is not available). It is rare that the CPU board would cause this message to appear, but if the coin (or whole driver board) is replaced once and problems continue, replace both the CPU board and driver board.

BUSY or CHECK PRINTER Message

This message is displayed when the safe is unable to print. Check that the printer is turned on and has paper. Check printer connection.

CLEAR TUBE CHUTE Message

This message is displayed when trying to UNLOAD or VEND when the output sensor beam is blocked.
1. Check for blockage in the path of the output sensor beam.
2. Check that the status of the DROP light on the driver board. It should only be off if there actually is blockage.
3. Check that the output sensor assembly is plugged into the driver board correctly. Try unplugging and plugging JP11 back in. There should be a beep. If not, replace the output sensor assembly.
4. Perform an output sensor adjustment.
5. If the above do not clear the problem replace the driver board.

COLUMN EMPTY Message

This message appears when an operator attempts to vend from a column that, according to the memory of the safe, is empty. In most cases the column empty message is the result of not following the Load procedure the first time.
1. Print and check the 105 Cash On Hand Report to verify the column registers empty.
2. Verify the column actually has tubes.
3. Unload the column.
4. Load the column.
5. Make sure the operator follows the above procedures.

COLUMN UNAVAILABLE Message

This message appears when an operator attempts to vend from a column that is disabled by programming. This is an unusual configuration. If the the column normally is available proceed as follows:
1. Print the 107 Configuration Report.
2. Check lines 21,22. If columns are incorrectly marked DISABLED, reprogram Config Options 21 and 22 to enable those columns.
3. Check other lines of the 107 report for unusual values that may indicate the need for a 98 Reset.
4. Check the 126 Report and, if necessary, reset the safe. If it appears that configuration data is corrupted in any way, perform the 98 Reset.
5. If all indications are that the programming change in Step 2 above has corrected the problem, no reset is required. If this problem re-occurs, however, perform the 98 Reset anyway.

DELAY IN EFFECT or TIMELOCK IN EFFECT Message

This message is displayed when an operator attempts to open a door that is in timelock (or delay). If the safe is not supposed to be in timelock, perform the following:
1. Check the time on the safe. Correct if needed.
2. Run Configuration Report 107 and check the timelock settings in Lines 37 through 57. Modify the configuration as needed. If the print-out is incomplete, reset the CPU.
3. If for some reason the configuration cannot be changed or if settings are correct and the safe continues to report it is timelocked, replace the CPU board. Use the ACO key (or door slam override) to access the safe until repairs are complete.

Door Related Error Messages

While many messages that appear are related to the door indirectly, the only door messages that qualify for this section are actually normal messages that can appear at abnormal times.
1. The DOOR OPEN message should appear when the door is opened in response to door sensors. If the DOOR OPEN message appears when the door is shut and locked, then it would be a problem. Slam the door open, check the door sensor. It probably needs to be replaced since you can rarely make a simple adjustment to the door sensor. It is possible that the sensor inside the lock is bad, or miswired (particularly if recently replaced), but in general it is not likely.
2. The symptoms of a bad door sensor are failures to vend, load, unload, or drop accompanied by the message DOOR 1 OPEN. Validator drops cannot be made when the door 3 sensor fails. In that case the message is DOOR 3 OPEN. In some cases the door sensor may short. If so, the safe will never register the door as open. The primary symptom is that the safe will never record removal of cash from manual (door 1) or validator (door 3) drops.

EVENT RECORDED Message

This message appears when the output sensor optic beam is interrupted and a VEND or UNLOAD operation is not in progress. The beam may be interrupted if someone tries to fish tubes out from the front, if a tube or foreign object becomes stuck, if the output sensor is misadjusted, or if the output sensor assembly or driver board fails. This feature is both for tamper protection and provides verification of vending and unloading activity.
1. Open the door and inspect for tubes or debris that could be in the path of the output sensor beam. All tubes should be all the way in the back of the chutes. The DROP light on the driver board should be lit under normal static conditions. The DROP light should go off when the output sensor beam is interrupted.
2. Perform the Output Sensor Adjustment procedure. Pay particular attention to the number of trim pot rotations before click to determine if the trim was properly adjusted to begin with.
3. If the output sensor trim is found to have been correctly adjusted to begin with, check Cash Report 105 against actual tube count. Investigate possible theft. Check Audit Report 106.
4. If the output sensor cannot be properly adjusted, replace the output sensor assembly. Replace the driver board if the output sensor assembly does not correct the problem. It is highly unlikely that the CPU board would cause this message in error.

INVALID LOAD Message

This message appears when an input column sensor senses a tube being loaded without properly following load procedures.
1. Refer to the loading procedure when attempting to load the safe.
2. A foreign object being pushed into a column opening can cause this message. Check for debris inside the safe, clean as needed.
3. Check the Cash Report 105. If the safe shows more tubes than are actually loaded, perform an UNLOAD of the affected column, then LOAD the column again. Note that with newer versions of software the Cash Report 105 will not count invalid loads as tubes.
4. Perform diagnostic report 126 and, if necessary, reset the CPU.
5. If all else fails, replace the input sensor (T-4643) for the affected column. Note: it is highly unlikely that an input sensor failure could cause this message. This message is almost always the result of operator error or, in some cases, a CPU fault that requires CPU replacement if no memory problem is found in Step 4, above.

INVALID PERMISSION Message

This message is displayed when an operator attempts to perform a function they do not have permission to perform.
1. To verify permissions check the Operator Report 108.
2. Enroll user, via programmer PIN or override, to change permissions.
3. If problems persist, check Diagnostic Report 126 and either reset (if report results are bad) or replace the CPU if the result is good.

INVALID PIN Message

This message appears when an operator attempts to log in using the wrong PIN.
1. Try performing the function again.
2. Check another known user/PIN combination.
3. Re-enroll user.
4. After re-enrolling user, check report 126. Also check configuration report 107 (see if it runs a complete report) and check enrolled user report 108. If any report is incomplete or bad, reset CPU.

JAMMED BILL Message

1. Unplug the validator transformer and plug it back in.
2. Press ESC to clear the screen message.
3. If validator problems continue refer to the validator troubleshooting section.

KEYBOARD LOCKED or TURN ON-STBY KEY Message

This message is displayed when an operator attempts perform a function that requires the ON/STANDBY key to be in the on position when it is not.
1. Turn the ON/STANDBY key to the ON position.
2. Use the ACO and DOOR keys together to open the door.
3. Check continuity of the ON/STANDBY key switch and replace, if necessary. If the switch tests ok check the key switch wiring continuity. If the wires also test ok, replace the Driver board.
4. If no ON/STANDBY keyswitch exists on the safe install a permanent jumper on JP1 from PIN 1 to PIN 3.

LC:FAIL Message

This is a normal message that flashes on screen shortly after powering on the safe. It simply means that the safe is checking for doors that it does not have. Software supports up to five doors, though most safes only have one or two doors.

PLUNGER TIMEOUT Message

These messages are related to vending problems. Troubleshooting is very similar. It is displayed when the motor that ejects the tube has stalled or failed to reach the column selected. SLED TIMEOUT means the problem is detected by the sled travel sensors at the interrupter strip while the PLUNGER TIMEOUT message means a problem is detected with the motion of the plunger itself. This involves the reflective sensors at the plunger.
1. Run Diagnostic Report 126 to check if the safe needs to be reset. If the safe is reset, continue through step 3 just to make sure of proper operation.
2. Check the position of the sled and plunger. When static, the plunger should be retracted and the BACK light should be lit on the driver board. If the plunger is retracted but that light is not lit, check the reflective strip on the plunger to ensure it is properly attached and aligned with the back sensor. Check for any other shiny surface areas on the plunger. Except for one reflective strip, the surface of the plunger should be a dull black color.
3. Move the sled fully to the left (unless the plunger is extended into a column) and turn power off and back on again. After about 15 to 30 seconds the sled should move to the right, stopping in the "home" position. Retest vending operations.
4. If the sled fails Step 3 above, perform a Sensor Board Test.
5. If the sensor board passes checks, align sensor board and perform Sensor Board Alignment Test. Alignment may include modifying positions of sensor board, interrupter strip, and/or plunger mount.
6. Check for column over-shoot or under-shoot that causes the plunger to hit the side of a column rather than passing directly through column openings. If there is under- or over-shoot adjust the interrupter strip accordingly for sled travel such that it centers the plunger with column openings.
7. If there is no sled motion at all, if the sled moves to the wrong column, or if the plunger sticks part-way out, check that U1 is firmly inserted in its socket (unless soldered). Be sure to turn power off while removing and inserting U1.
8. If there is still no motion at all, pull the motor cable off JP3 and directly apply 12V (briefly) to the sled motor to test the motor (you may jumper directly from the power supply board if needed).

ROM STARTUP Message

When the unit powers up, this is normally the first message seen. It is only a problem if this message keeps cycling on the screen with the other power-up messages. If the unit repeatedly cycles the messages ROM STARTUP V2.0, CHECKING FLASHCODE, and AUDITOR V[whichever version software], the following steps should be taken:
1. 1. Cycle power to the safe using the power switch. Though unlikely, this sometimes resets the glitch. Make sure to leave power off at least 30 seconds.
2. Replace the fuse (4A 250V Slow Blow).
3. Use the ACO and DOOR keys to open DOOR 1. Note that if either key is not available and the safe is continually power cycling, the safe must be drilled open.
4. Remove the coin cell from its clip. Turn the safe off and back on. If the safe cycles through to the VEND DELAY or date and time perform a CPU reset. Note that the PIN override procedure must be used because the factory override procedure will not work. If the safe will not reset or if the programmer PIN is unknown, skip to Step 6.
5. Re-install the coin cell and make sure the clip is tight. Perform another CPU reset. If the safe operates correctly after the reset, retest the safe and stop this procedure here.
6. If the attempt to reset does not work, replace the driver board (T-9551), power supply board (T-7414), voltage regulator (T-1054), and voltage transistor (T-4620).

RUN 111 REPORT Message

This message is displayed during the End of Day time window. During this time of day any enrolled user (V4.0 and lower) may run the Grand Z Report 111. If this message is displayed during the wrong time of day, follow these steps:
1. Check the time of day on safe. If it is wrong, correct it.
2. Run Configuration Report 107 and check lines 16, 17, 23 and 24. If the safe configuration is wrong, correct it.
3. Reset the safe.
4. If the message continues to be displayed at the wrong time, replace the CPU and Driver boards.
Note: If an attempt is made to automatically run the 111 report and it cannot be setup, check the firmware version. If the safe has software 5.0 it is necessary to upgrade to 5.5 (or higher).