FKI Tech Info

Operation
Log in & Log Out
Door Access
Manual Drop
Validate a Bill
Validated Drop
Insta-Drop
Extended Drop
Manage Users
Change Your PIN
Change All PINs
About Reports
Print Reports

Service
Electrical Connections
Printer Paper
Silencing the Buzzer
Error Messages
Troubleshooting Tips
Request Repair via Keypad

Configuration
Definitions
CMP Application
Initial Field Setup
Setup Reports
Server Ping Test
Network Settings
Regional (Clock)
Supervision Setup
Supervision Test
Supervise Manually
Commercial State

XLV-iP CT8016 Troubleshooting Tips

Door Will Not Unlock - No Error Message

Possible internal cable problem, possible internal lock failure, possible boltwork jam or failure. Contact NKL Technical Service immediately.

Door Will Not Lock

Something inside the safe is blocking the door or there is a problem with the mechanical boltwork. Check for and remove anything preventing the door from closing. If there is any sort of mechanical failure contact NKL Technical Service immediately.

Door Locked Open

Perform the appropriate door opening steps of Section 2.8 to unlock the door, then close and lock the door normally.

Bill Jam - With or Without Error Message

The cassette is full, the validator is dirty or blocked by debris, or the validator has failed. Refer to Sections 5.4 or 5.5 (or supplimental material for other validator styles) for validator cleaning and jam clearing instructions. Empty the validator cassettes if full. In the event of validator failure contact NKL Technical Service immediately.

Receipt Indicates UNKNOWN DENOM

A bill was accepted, but the validator was unable to determine its denomination. The likely cause is power interruption during a drop. Contact your manager for policy.

No Display

The control panel is switched off or disconnected from the safe; loss of power to the safe; or component failure. Switch the control panel on, check the cable run from the control panel to the safe and the power supply to the safe; verify electrical power is available at the AC receptacle. If the problem cannot be found contact NKL Technical Service immediately.